Privacy policy

Privacy Policy — Seralia

Founder: Bruno Raghavji

Company Name: Vanguardr Group SAS

Address: 160 Rue Georges de Mestral, 74160 Archamps

Country: France

Email: seralia@mailsire.com

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase. By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information
Name, email address, phone number, shipping address, and billing address.

Payment Information
Credit/debit card details or other payment data processed securely through third-party payment providers. We do not store full payment credentials.

Order Details
Products selected, quantities, order value, and transaction history.

Website Usage Data
IP address, browser type, device information, pages viewed, and browsing behavior collected through analytics tools.

Communication History
Emails or messages sent to our support team.

3. How We Use Your Information

Your data may be used to:

Process and fulfill orders
Communicate regarding shipping, support, or service issues
Improve website performance and customer experience
Send marketing communications (only if you opt in)
Detect fraud or misuse
Comply with legal obligations

4. Legal Basis for Processing

Where applicable under data protection laws, we process personal data based on:

Contractual necessity — to complete your purchase
Legal obligations — accounting, taxation, regulatory requirements
Consent — marketing or promotional emails
Legitimate interest — service improvement and fraud prevention

5. Data Sharing

We do not sell personal data. Information may be shared with trusted partners solely to operate our business:

Payment processors
Shipping and logistics providers
IT, analytics, and marketing tools
Legal authorities when required

All third parties must handle data securely and only for approved purposes.

6. Data Retention

We retain data only as long as necessary to:

Complete transactions
Provide customer support
Meet legal or tax requirements

Marketing data is retained until you unsubscribe or request removal.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality
Analyze performance and traffic
Personalize browsing experience

You may manage cookie preferences through your browser settings.

8. International Data Transfers

Where data is transferred internationally (for example to service providers), appropriate safeguards are applied, including contractual protections or compliance mechanisms consistent with applicable privacy laws.

9. Your Rights

Depending on your location, you may have rights including:

Access to your data
Correction or deletion
Processing restriction or objection
Withdrawal of consent
Filing a complaint with a supervisory authority

To exercise any rights, contact:

📧 seralia@mailsire.com

10. Data Security

We implement technical and organizational safeguards including:

Encryption
Access controls
Secure payment gateways

While we strive to protect information, no system can guarantee absolute security. Users should protect account credentials accordingly.

11. Changes to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised effective date. Continued site use indicates acceptance of updates.

12. Contact

For questions regarding privacy or personal data handling:

Vanguardr Group SAS
160 RUE GEORGES DE MESTRAL
74160 ARCHAMPS
France