Shipping policy

Shipping Policy — Seralia

Founder: Bruno Raghavji

Company Name: Vanguardr Group SAS

Address: 160 Rue Georges de Mestral, 74160 Archamps

Country: France

Email: seralia@mailsire.com

1. Shipping Origin

Orders are fulfilled through international fulfillment partners based on product availability and destination country. As a result, the shipping origin may vary.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays are processed the next business day

  • Processing times may be extended during peak seasons, promotions, or unforeseen circumstances

3. Shipping Times (Estimated)

Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary depending on carrier performance, customs clearance, and local postal services.

Typical delivery estimates:

  • United States & Canada: 5–12 business days

  • Europe: 5–10 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the World: 7–21 business days

4. Shipping Fees

Shipping costs are calculated and displayed at checkout before payment confirmation.

  • Promotional shipping discounts are applied automatically when eligible

5. Tracking Information

Once shipped, you will receive a confirmation email containing tracking details.

  • Tracking updates may take 24–72 hours to appear in the carrier system

6. Customs, Duties & Import Taxes

International shipments may be subject to duties, taxes, or import charges imposed by local authorities.

  • These charges are the responsibility of the customer

  • They are not included in product or shipping prices unless explicitly stated

  • We are not responsible for customs-related delays

7. Incorrect or Incomplete Address

Customers must provide accurate shipping details.

We are not responsible for:

  • Delays or losses caused by incorrect information

  • Undeliverable packages

  • Returns due to address errors

Reshipping fees may apply if items are returned due to address issues.

8. Lost, Delayed, or Stolen Packages

Once marked as delivered by the carrier, responsibility transfers to the customer.

We are not liable for:

  • Delivered packages reported missing

  • Theft after delivery

  • Carrier-related delays

If a shipment appears lost in transit, contact us and we will assist with opening a carrier investigation where possible.

9. Partial Shipments

Orders containing multiple items may ship separately depending on inventory availability. Multiple tracking numbers may be issued.

10. Force Majeure

We are not responsible for shipping delays caused by events beyond our reasonable control, including:

  • Customs delays

  • Natural disasters

  • Pandemics

  • Carrier disruptions

  • Government restrictions

11. Contact Information

For shipping-related inquiries:

📧 seralia@mailsire.com

We aim to respond within 24–48 business hours.