Refund Policy — Seralia

Founder: Bruno Raghavji

Company Name: Vanguardr Group SAS

Address: 160 Rue Georges de Mestral, 74160 Archamps

Country: France

Email: seralia@mailsire.com

1. Overview

Your satisfaction is important to us. This Refund Policy outlines the conditions under which returns and refunds may be accepted for purchases made through our website.

Please review this policy carefully before placing an order. By completing a purchase, you agree to the terms described below.

2. Return Eligibility

Due to the nature of dietary supplements, returns are accepted only when all of the following conditions are met:

• The item is unused, unopened, and in its original sealed packaging

• The return request is submitted within 30 days of delivery

• Proof of purchase is provided (such as order number or receipt)

For hygiene and safety reasons, opened, used, or damaged items are not eligible for return.

3. Non-Returnable Items

We cannot accept returns for:

• Opened or used products

• Items requested for return more than 30 days after delivery

• Clearance or final-sale items

• Gift cards or digital products (if applicable)

4. Refund Process

To request a return or refund, contact our support team at:

📧 seralia@mailsire.com

Please include:

• Order number

• Reason for return

• Photos of the product (if applicable)

If your return request is approved:

• You will receive instructions for returning the item

• Return shipping costs are the responsibility of the customer

• After receiving and inspecting the item, we will issue a refund to your original payment method

Refunds typically appear within 5–10 business days, depending on your financial institution.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery:

📧 seralia@mailsire.com

We may offer:

• Replacement product

• Store credit

• Full refund

Photo evidence may be required to process the claim.